Xajee FAQ — Frequently Asked Questions & Full Answers

No NID or passport is required to register. However, you may need to submit a photo of your NID or passport later to increase your withdrawal limit or complete KYC verification — this is done purely to protect your account.

No. Under Xajee's policy, each person is allowed only one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited.

Yes, you can update your email, mobile number, and address from Account Settings. To change your name or date of birth, you'll need to submit KYC documents to the support team. An OTP verification is required for any account detail changes, to keep your account secure.

You must be at least 18 years old to register on Xajee. Any account found to belong to someone under 18 will be immediately closed. Xajee strictly enforces this policy to ensure responsible gaming.

First, check your phone's network connection. Wait 1–2 minutes and tap "Resend." If it still doesn't arrive, make sure you've entered the correct mobile number. If the issue continues, contact support via live chat.

After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again. For immediate assistance, contact support — they'll verify your identity and unlock your account.

Log in to your account and go to Settings → Security. Enable the "Two-Factor Authentication" option. From then on, you'll receive an OTP on your mobile every time you log in — keeping your account much more secure.

Yes, you can log in to the same account from multiple devices. However, logging in from an unrecognized device will require OTP verification. For security, we recommend avoiding the "Remember Me" option on shared devices.

The minimum deposit at Xajee is just ৳200, with a maximum of ৳50,000 per transaction. Completing KYC verification allows you to increase your daily limit further.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 3–5 minutes. Bank transfers may take 1–2 business days. Requests made after 10:00 PM may be processed the following morning.

Xajee does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees. This is outside Xajee's control.

First, check that your balance and bonus wagering requirements have been met and that KYC verification is complete. If everything looks good, contact support via live chat and provide your transaction ID for a quick resolution.

To withdraw bonus funds, you must wager 30 times the bonus amount. For example, if you receive a ৳1,000 bonus, you'll need to place ৳30,000 in bets before withdrawing. Bonuses are generally valid for 7 days.

Log in to Xajee every day to earn a daily login bonus. Rewards start from day one and grow with each consecutive day — log in 7 days in a row for the maximum bonus. Missing a day resets the streak back to the beginning.

There's no separate sign-up required for the VIP program. Points are earned automatically with every bet you place. As your points accumulate, you progress through Bronze → Silver → Gold → Platinum → Diamond tiers, each offering exclusive perks, a personal account manager, and special offers.

Free spins will appear under "Promotions → My Bonuses". Head to the designated slots game and use them from there. Any winnings from free spins are credited to your bonus balance and can be withdrawn once the wagering requirements are met.

Xajee's Live Casino features baccarat, roulette, blackjack, poker, Dragon Tiger, and more — all played with real dealers via live video stream. Bangla chat support is also available.

Xajee's progressive jackpot slots grow bigger every day. Each slot has an RTP (Return to Player) of 94%–98%. Placing the maximum bet gives you the best shot at the jackpot, but always play within your budget.

Xajee uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (profit of ৳150). The higher the odds, the lower the chance of winning — but the bigger the reward. Sports Betting page Find the full guide here.

Start by refreshing the page and checking your internet connection. Clear your browser cache or try a different browser. If the issue persists, switch to the Xajee mobile app — games load significantly faster there.

Before installing the APK, go to your phone's Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to install. Once complete, the app icon will appear on your screen.

Xajee's mobile-optimized website works seamlessly on iPhone and iPad. Open xajee.ws in Safari or Chrome and add it to your home screen for an app-like experience. A native iOS app is coming soon.

When a new update is available, you'll get a notification the next time you open the app. Tap the "Update" button in the notification and Download Page to proceed. Simply download the new APK and install it over the existing version.

Yes, you can set a self-exclusion period of 24 hours, 7 days, 30 days, or 90 days from the "Responsible Gaming" menu. You won't be able to log in during this time, and your account will reactivate automatically once the period ends.

Spending beyond your budget, chasing losses with bigger bets, losing focus on family and work, and feeling uneasy when you can't play — these are signs of problem gambling. If any of this sounds familiar, Responsible Gaming Visit the page for assistance.